Powerful Phrases for Dealing with Difficult People

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Self-Help, Relationships & Lifestyle - The Art of Communication
Powerful Phrases for Dealing with...

Powerful Phrases for Dealing with Difficult People

Name: Powerful Phrases for Dealing with Difficult People
ISBN: 9780814416389

Renèe Evenson

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Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you're dealing with. Helpful features include:

Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each

Nonverbal communication skills to back up your words

Sample dialogues that demonstrate how phrasing improves interactions

A five-step process for moving from conflict to resolution

"Why This Works" sections that provide detailed explanations

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Categorie:

Self-Help, Relationships & Lifestyle - The Art of Communication

Anno:

2021

Casa editrice:

AMACOM Books